Dear Quest Customer,
In today’s uncertain economy, organizations are watching their expenses and being extremely cautious about their investments.
Here at Quest Software, we too are continuing to watch our expenses. And like other organizations, we want to be assured that when we make an investment in our infrastructure, we’re doing so with a company that is healthy and here to stay.
In turn, we want to assure our customers that Quest is strong and stable, and we’re here for the long run. Here is a look at Quest’s financial health, which you may find helpful in your decision to continue to invest in our products:
- Quest has experienced steady, consecutive growth for 10+ years
- We’re one of the few software companies to grow during the last downturn (’01-’02)
- Quest realized $735 million in 2008 revenues – a 16.5% growth over 2007
- We ended 2008 with nearly $260 million in cash on hand – an important indicator in Quest’s ability to meet short-term obligations, fund investment and finance ongoing operations
- Our operating margins are healthy (over 18% in 2008)
- Our worldwide renewal rate for all Quest products was 83% in 2008 – reinforcing that our customers are confident in our products and our support
- More than 100,000 customers worldwide use Quest products
In addition to our financial health, it’s important for you to remember that Quest’s products deliver the cost-efficiency, productivity, value and ROI that your company also needs in this tough economic climate. Our products can help you manage your IT operations efficiently, as well as save time and money.
And finally, we offer world-class support for all our products. Recent customer surveys indicate that 97% of our customers told us they were satisfied with their Quest support engineer, and 92% were satisfied with their support experience overall.
If you have any further questions about Quest’s stability as your software vendor, or about our product and support services, I invite you to contact your Quest sales representative.
Sincerely,
Doug Garn Chief
Executive Officer and President
